Privacy Policy
At iVape (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or engage with our services.
1. Collection of Personal Information
We collect personal information to provide and improve our services. This information includes:
- Name
- Contact details (email, phone number)
- Shipping address
- Billing information (credit card details, payment methods)
- Age verification data
- Purchase history and preferences
We collect this information through:
- Website registration forms
- Checkout process
- Communication via email, phone, or chat
- Cookies and other tracking technologies (for analytics and marketing)
2. Use of Personal Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To verify your age in compliance with New Zealand vaping regulations
- To respond to your inquiries and provide customer support
- To improve our products and services
- To send marketing communications, if you have opted in
- For security and fraud prevention
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers involved in the delivery of products (e.g., shipping companies, payment processors)
- To legal authorities if required by law or to enforce our policies
- To third-party analytics providers to track website usage and improve performance
We do not sell or rent your personal information to third parties for marketing purposes.
4. Age Verification and Compliance
As required by the New Zealand Smokefree Environments and Regulated Products Act 1990, we must verify that all customers purchasing vaping products are over the legal age (18+). We may request additional identification or use third-party age verification tools to comply with these regulations.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track your shopping cart, and gather analytics on website usage. You can manage your cookie preferences through your browser settings.
6. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure payment gateways, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
To exercise these rights, please contact us at our email ivape.co.nz.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
iVape
22 Tocker Street, Taita, Lower hutt