Terms and Conditions of Sale
These Terms and Conditions govern the sale of products on iVape (“we,” “us,” “our”). By purchasing from our website, you agree to the following terms.
1. Eligibility to Purchase
You must be 18 years or older to purchase vaping products from our website, in accordance with the New Zealand Smokefree Environments and Regulated Products Act 1990. We will verify your age during registration and may request additional identification.
2. Product Availability and Pricing
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Prices are in New Zealand dollars and include GST unless otherwise stated. We strive for accuracy in pricing, but in case of errors, we reserve the right to correct any mistakes before completing your order.
3. Order Process
When you place an order, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel orders at our discretion, including those flagged for potential fraud.
4. Payment Methods
We accept major credit cards and other payment methods as specified on our website. All payments are processed securely. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
5. Shipping and Delivery
Orders are processed and shipped within 3 business days. Shipping times vary based on location and delivery method chosen at checkout. We are not responsible for delays caused by external factors such as customs, courier services, or holidays.
6. Returns and Refunds
At iVape, we do not offer refunds or exchanges if you simply change your mind, your personal circumstances change, or if you find a cheaper alternative elsewhere. All sales are final, except where products are faulty, damaged, or do not meet legal obligations under New Zealand consumer law. For any issues related to product defects, please contact us at.
7. Warranty and Defective Products
We offer warranties on select products as per the manufacturer’s terms. If you receive a defective product, please notify us within 2 days, and we will arrange a replacement or refund, subject to our inspection.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability in any claim shall not exceed the amount you paid for the product in question.
9. Compliance with New Zealand Laws
All products sold on our website comply with New Zealand’s vaping regulations, including the Smokefree Environments and Regulated Products Act 1990. By purchasing, you agree to use the products in compliance with New Zealand laws.
10. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. The updated version will be posted on our website with the effective date.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
iVape
22 Tocker street, Taita, Lower hutt
ivape.co.nz